News & Events

Is job security a thing of the past?

Since the 2008 recession there is a new trend of business efficiency emerging. Companies no longer want to carry the weight of employees that are not ...
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Robots are working and its driving business success

Artificial Intelligence and robot automation have been two of the most talked about topics in recent months and several large corporations have starte...
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Should we be talking to our clients about the implications of Brexit on maintaining multi-lingual service centres?

The impact of Brexit is already starting to concern a number of Ember’s clients – some of whom are now actively planning for a reducing pool of sp...
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BBC Radio Wales Talks About Contact Centre Job Cuts

Ember Real Results Managing Director, Carolyn Blunt joined BBC Radio Wales this morning to discuss the 1100 Call Centre job cuts taking place in Cardi...
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