News & Events

BBC Radio Wales Talks About Contact Centre Job Cuts

Ember Real Results Managing Director, Carolyn Blunt joined BBC Radio Wales this morning to discuss the 1100 Call Centre job cuts taking place in Cardi...
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Apple Business Chat to change the way businesses and customers engage

Apple is launching a disruptive new technology called Business Chat which will allow businesses and their customers to interact directly using iMessag...
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Be clear, or be gone!

Almost every organisation we work with is rigorously working to optimise its resources to give consumers or customers an experience that works for bot...
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Why Web Chat should be important to your business

The internet has changed the world in many ways, one major transformation includes the way customers interact with organisations. Prior to the interne...
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