The Ember Group leadership team combines a wealth of experience, skills and know how in winning and growing professional services businesses with unrivalled knowledge of our markets

We have worked for, and with, many of the world’s champion brands and government bodies to make a step change in their customer management capability and performance. We created the Ember Group to do the same for you.

Mike Havard

Mike Havard has over 25 years in customer management strategy and operational delivery and is well known through the industry as a leading authority on strategic and operational innovation. He, and his teams, have delivered customer management consulting and analytics programmes working on transformation for eminent brands worldwide. As Chairman, Mike is responsible for the development of Ember Group and continues to support our business development activity. Mike works closely with many of the industry bodies, sits as a non-exec director for various innovative technology businesses and is an IDM Honorary Life Fellow.

Mike Havard

Chairman

David Leedham

David Leedham has spent 20 years in customer management. He is well known through the industry as a leading commercial and financial expert. Formerly Managing Director of Ember Services, David has taken on the role of Group CEO to oversee the integration and development of the Ember Group. He continues to deliver on consultancy and legal projects, leading the commercial structuring of all outsourcing and procurement activities.

David Leedham

Chief Executive

Paul Mackenzie

Paul Mackenzie has over 18 years of contact centre management consulting experience; built upon a marketing and direct marketing background. This has involved working on and directing assignments with major global brands and government departments. Frequently this has been developing and evolving their contact strategies, outsourcing arrangements and contact centre performance and efficiencies. Paul is currently focused on supporting Ember’s recruitment and search business, Mottram Search, and its rapid growth and development.

Paul Mackenzie

Director

Simon Foot 

Simon has spent 20 years working in customer centric roles, with the BBC, IBM, Verint, Camelot. Besides leading the Group’s business development activity, Simon continues to guide and support existing client relationships through the evolution of their change strategies. He joined Ember in 2012 and has led numerous transformation projects designing and implementing operating models at a strategic, operational and technological level. A particular area of expertise is in channel optimisation and the implementation of digital initiatives.

Simon Foot 

Group Development Director

Steve Tinkler 

Steve is responsible for group financial management and leading and supporting financial engagements. Steve is a chartered accountant, with a specialism in professional services and has spent close to ten years as a financial consultant working in Assurance and Corporate Finance with roles based in London, Sydney and New York.

Steve Tinkler 

Chief Finance Officer