Blogs

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How to get employees more engaged in learning

16th Jul 2018 View insight

Why getting Feedback right is so important

12th Jul 2018 View insight

Are robots the future of retail?

27th Jun 2018 View insight

What’s the solution to agents gaming the system?

22nd Jun 2018 View insight

Will Gen-Z force the shift to customer centricity?

18th Jun 2018 View insight

How accurate are your speech analytics?

15th Jun 2018 View insight

Get smarter about customer data

12th Jun 2018 View insight

Getting ready for webchat – what you need to know

18th May 2018 View insight

How to stay connected with the modern customer

10th May 2018 View insight

How to get outsourcing procurement right

2nd May 2018 View insight

Analytics – is it about sample or size?

25th Apr 2018 View insight

5 times when voice wins over customer self service

19th Apr 2018 View insight

Why Customer Journey Mapping is critical for business growth

11th Apr 2018 View insight

Looking to source the leading CX & digital talent?

6th Apr 2018 View insight

How will the customer experience evolve in 2018?

19th Mar 2018 View insight

Is Augmented Reality the next big thing in Customer Experience?

2nd Mar 2018 View insight

GDPR – Double Opt-in may not be required!

27th Feb 2018 View insight

RETAIL FOCUS: Cost reduction and improved customer interactions. Is that on your 2018 to do list?

16th Feb 2018 View insight

Getting AI Ready

14th Feb 2018 View insight

Do you have individual agent coaching plans to increase your sales revenues?

7th Feb 2018 View insight

3 ways analytics impacts the bottom line

7th Dec 2017 View insight

Things you need to do if you want a career change in 2018

29th Nov 2017 View insight

Who calls a contact centre anymore?

17th Nov 2017 View insight

How digital transformation is impacting eating out

3rd Nov 2017 View insight

What is the cost of the sound of silence?

23rd Oct 2017 View insight

The new face of customer service in the energy sector

11th Oct 2017 View insight

Finding the facts amongst the fiction regarding AI & Customer Service

4th Oct 2017 View insight

What’s the winning formula of successful customer journeys?

20th Sep 2017 View insight

Evolution of work

15th Sep 2017 View insight

The real meaning of Customer Experience for the bottom line

23rd Aug 2017 View insight

Staying human in a digital world

5th Aug 2017 View insight

Is job security a thing of the past?

14th Jul 2017 View insight

Robots are working and it’s driving business success

12th Jul 2017 View insight

Should we be talking to our clients about the implications of Brexit on maintaining multi-lingual service centres?

27th Jun 2017 View insight

Apple Business Chat to change the way businesses and customers engage

23rd Jun 2017 View insight

Be clear, or be gone!

16th Jun 2017 View insight

Why Web Chat should be important to your business

9th Jun 2017 View insight

5 ways to be a customer superhero

31st May 2017 View insight

Not a very ‘appy’ customer experience

22nd May 2017 View insight

The North Star – Why organisations need one, and how to find yours!

21st Mar 2017 View insight