White Papers

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The importance of data-driven business change

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Using speech analytics to analyse customer effort and predict NPS

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Finding your North Star

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Making the case for investment

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Outsourcing: The digital transformation

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The People Factor

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Customer Complaints – Making it better

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Local Authority Guide to Outsourced Contracts

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Introducing T4

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Ready to Chat? – Web Chat White Paper

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Multi-Channel Means Multiple Choice

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Making Analytics Pay

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A Toolkit for Local Authorities

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Top Tips for successful customer journeys

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Top Tips for successful channel integration

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Top Tips for Multi Channel Analytics

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Top Tips for acquiring meaningful customer surveys

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Ember – 10 Lessons from Nature

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Top Tips for reviewing your location choices

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Myth Universe happens to be quite ugly

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