Lunch & Learn: How to evolve your operating model to attract generation Y & Z

The most demanding and disloyal generation in history needs an operating model and service proposition that's going to stretch you to your limits.

About the event

This round-table discussion, led by senior Ember consultants, explores this topic in detail.

During this session you will learn:

  • How this generation likes to interact with brands and the challenges it brings to CX operations
  • What does loyalty mean today and how to achieve it
  • Key considerations and strategies to continue remaining relevant.

Delegate information:

This event is for delegates who are responsible for the customer experience and operations within their organisations. In order for the delegates to maximise the opportunity to learn from one another, we will not be able to accept registrations from independent consultants or tech vendors.

Event details

Date: 21st June 2018

Time: 12pm – 2pm

Location: 1 Northumberland Avenue Trafalgar Square, London, WC2N 5BW


Michael Anderson
Client Director

With over 35 years of global customer management and consulting experience, Michael’s prime role for Ember is as director of major transformation programmes. He likes to see them through to completion, using his expertise as change agent to assure delivery, transform cultures and maintain momentum. He prefers to work in an agile test and learn style, embracing innovation to support client goals. Trusted by his clients, Michael’s track record spans sectors and geographies – and his results speak for themselves.

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