Mike has over 25 years in customer management strategy and operational delivery and is well known through the industry as a leading authority on strategic and operational innovation. He, and his teams, have delivered customer management consulting and analytics programmes working on transformation for eminent brands worldwide.
As Chairman, Mike is responsible for the development of Ember Group and continues to support our business development activity. Mike works closely with many of the industry bodies, sits as a non-exec director for various innovative technology businesses and is an IDM Honorary Life Fellow.
Something to be proud of:
Mike has personally advised on the service strategies and transformation for over half of the top 30 brands rated for customer service in the UK, and many more service champion brands globally.