What's the winning formula of successful customer journeys?

The customer experience is fast becoming the critical factor in business success. It’s not enough to produce quality products or offer good service on occasion because customers will offer their loyalty based on the overall experience of dealing with the company over time. Every little interaction...
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Evolution of work

In an increasingly competitive working environment the fight to secure and retain top talent is intensifying. Employers that want to keep ahead of the game will need to have a clear employment strategy that takes into consideration not only the skills required for specific roles, but also what they ...
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Engage Focus Groups

Ember are sponsoring a roundtable at Engage’s Focus Group event taking place on 26th September at County Hall, London. On the day Ember Directors Simon Foot and Chris Mcilduff will be hosting a roundtable on “How do contact centres stay relevant into the future?” and we’d love for you to joi...
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The real meaning of Customer Experience for the bottom line

Customers are driving the changes in the marketplace. Yet not all businesses are taking note, preferring to stick to more traditional business models of trying to improve efficiency from within. But what these businesses don’t understand is that customers no longer want to be marketed to, and told...
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Evolution of Work

On 15th September at Victoria Park Plaza, both Ember Real Results and Mottram Search will be attending Engage's Evolution of Work event. Technology is having a profound impact on the way we work and also our expectations of what work has to offer – and new technologies impacting on our working ...
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AI & Robotics: The Main Event

Join Ember Director Simon Foot on 14th September at London's Victoria Park Plaza for the AI Main Event. It will provide exclusive insight into the impact of AI and Robotics on business performance and the working environment. AI & Robotics THE MAIN EVENT is a high-octane conference 100% focu...
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