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RETAIL FOCUS: Cost reduction and improved customer interactions. Is that on your 2018 to do list?

As the post-Christmas trading analysis shows there are some significant challenges at play in the retail sector and 2018 will most likely continue in ...
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Getting AI Ready

AI is cited as being the next big disruptor to industries, changing how businesses operate and how customers interact and go about their daily life. A...
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Getting customer engagement operation robot ready

Date: 21st March 2018, Time: 8.00am – 10.00am, Location: Blue Fin, 110 Southwark St, London SE1 0SU...
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Do you have individual agent coaching plans to increase your sales revenues?

Each individual agent brings a different personality and level of expertise to a contact centre, and the challenge for managers is to be able to ident...
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