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Who calls a contact centre anymore?

In the age of digital transformation, the demand for customer self-service is increasing, and many organizations are focusing on developing their onli...
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How digital transformation is impacting eating out

Eating out has become part of the modern day culture, and whether it’s fast food or fine dining, the customer experience matters. It’s not enough ...
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What is the cost of the sound of silence?

In my experience, when contact centres get a bad rep, it’s because customers feel as though they spend an inordinate amount of time waiting. They wa...
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Growing Contact Centre Advisors into Team Leaders

        Date & Time: 30th November 2017 12- 2pm Venue: 60 Trafalgar Square, London, WC2N 5DS Growing...
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