Like most organisations Blackpool Housing found themselves with a group of 30 mid-level managers of varying experience  and styles. The organisation had not formally invested in developing the leadership skills of this group prior to the  programme and selected Ember Real Results as its preferred supplier.

The starting point of the programme was to engage the group in a structured Training Need Analysis to identify the key  themes and areas where the managers felt they would benefit from the most support. This was matched to the strategic  vision and values of the organisation. Blackpool Housing had suffered from an incident in 2014 when a balcony on a property  had collapsed resulting in a £50,000 fine and shaking the confidence of residents and employees alike.

Ember Real Results helped the senior leadership team to define the top 40 competencies for their mid level managers in  categories such as Ethics, Communication, Problem Solving, Coaching and Team Work.