The City Council requested a proposal from Ember to deliver Lean Six Sigma Yellow Belt Plus Training for 30 delegates at their offices in Westminster. The WCC attendees would receive a practical introduction to Lean Six Sigma and many of the tools and techniques within the methodology. The objective was to equip them with a practical understanding of the Lean Six Sigma tool-set that they could start to apply immediately. This was thought essential for the next phase of the council's Digital Transformation Programme.
How we helped:
ERR commissioned out qualified partner consultants to deliver a Core module of 2 days. The Core module would be followed by a Consolidation day, to be delivered 6-8 weeks later.
The format for this day would be agreed through discussion with course attendees; with a focus on refreshing/expanding upon the practical use of the methodology following the participants’ early experiences of using it.
The training days were held in the council's temporary office in London and were attended by groups of 10 - 13 colleagues on each session.
This programme was well received by all the delegates. The group found the coaching sessions to be useful and the presentation and examples were taken on-board.
The group found the structure and clarity of the content of their course valuable and extremely positive, and engaged fully in the delivery of the programme.
One delegate commented: "Presentation and facilitation were good. The key principals were explained clearly and there are some things I can apply to current/future projects at WCC. Especially important for me was to understand Lean Six Sigma terminology".
Ember Group is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally. With offices in London and Toronto, we deliver solutions to help organisations realise their customer service vision and increase commercial value from their service operations.
We have a team of specialists across various practices and disciplines, including service operations, digital, outsourcing, technology, commercial and finance, analytics, recruitment & search, training and L&D.
We are ready and available to discuss your requirements further. If you have any questions about our offerings and the services, please contact us.