Riding the Third Wave To A ‘New Normal’ For CX
14th May 2020
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They’re Not Robots: They’re Digital Workers
19th Dec 2019
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Making more of every sales opportunity
21st Oct 2019
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Discriminating AI: The pros and cons of artificial intelligence
1st Aug 2019
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Risk & Reward: Examining the models for successful outsourcing contracts
21st Jun 2019
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Looking deeper: how to support vulnerable customers effectively
30th May 2019
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Personalisation vs transparency: where next for algorithms?
7th May 2019
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Canada CX: examining the Canadian customer experience
1st Apr 2019
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5 Ways to Harness Technology to Maximise Learning
15th Feb 2019
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7 Top Tips to extract value from your Speech Analytics solution
21st Nov 2018
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Is being Totally Digital possible or even desirable?
19th Nov 2018
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