Blogs

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5 times when voice wins over customer self service

19th Apr 2018 View insight

Why Customer Journey Mapping is critical for business growth

11th Apr 2018 View insight

Looking to source the leading CX & digital talent?

6th Apr 2018 View insight

How will the customer experience evolve in 2018?

19th Mar 2018 View insight

Is Augmented Reality the next big thing in Customer Experience?

2nd Mar 2018 View insight

GDPR – Double Opt-in may not be required!

27th Feb 2018 View insight

RETAIL FOCUS: Cost reduction and improved customer interactions. Is that on your 2018 to do list?

16th Feb 2018 View insight

Getting AI Ready

14th Feb 2018 View insight

Do you have individual agent coaching plans to increase your sales revenues?

7th Feb 2018 View insight

3 ways analytics impacts the bottom line

7th Dec 2017 View insight

Things you need to do if you want a career change in 2018

29th Nov 2017 View insight

Who calls a contact centre anymore?

17th Nov 2017 View insight

How digital transformation is impacting eating out

3rd Nov 2017 View insight

What is the cost of the sound of silence?

23rd Oct 2017 View insight

The new face of customer service in the energy sector

11th Oct 2017 View insight

Finding the facts amongst the fiction regarding AI & Customer Service

4th Oct 2017 View insight

What’s the winning formula of successful customer journeys?

20th Sep 2017 View insight

Evolution of work

15th Sep 2017 View insight

The real meaning of Customer Experience for the bottom line

23rd Aug 2017 View insight

Staying human in a digital world

5th Aug 2017 View insight

Is job security a thing of the past?

14th Jul 2017 View insight

Robots are working and it’s driving business success

12th Jul 2017 View insight

Should we be talking to our clients about the implications of Brexit on maintaining multi-lingual service centres?

27th Jun 2017 View insight

Apple Business Chat to change the way businesses and customers engage

23rd Jun 2017 View insight

Be clear, or be gone!

16th Jun 2017 View insight

Why Web Chat should be important to your business

9th Jun 2017 View insight

5 ways to be a customer superhero

31st May 2017 View insight

Not a very ‘appy’ customer experience

22nd May 2017 View insight

The North Star – Why organisations need one, and how to find yours!

21st Mar 2017 View insight

Is self-directed learning the future for training?

9th Mar 2017 View insight

Will your future grandchildren want to work in your contact centre?

2nd Mar 2017 View insight

Chief Knowledge Officer required: Board level role with ownership for driving high quality customer experience through omni-channel knowledge

27th Feb 2017 View insight

Future of the Contact Centre Event yesterday – a day of blowing hot and cold?

24th Feb 2017 View insight

BBC Radio Wales Talks about Customer Service

15th Feb 2017 View insight

Will you be the reason your best people stay?

6th Feb 2017 View insight

Introducing T4 – Total Time To Transact

23rd Jan 2017 View insight

Five Ways to Win With Email Customer Service

10th Jan 2017 View insight

Technology the Great Enabler

28th Nov 2016 View insight

Don’t make this school boy error in your email engagements…

15th Nov 2016 View insight

Innovation, Impacts and Implications

15th Oct 2016 View insight