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MENUMENU
  • Who we are
    • About Ember
    • Our Specialists
    • Our Clients
  • What we deliver
    • Customer Engagement Consulting
      • Customer Engagement Strategies
      • Developing an Innovation Roadmap
      • Enhancing Customer Journeys
      • Designing an Optimised Operating Model
      • Building the Business Case for Change
    • Insight & Analytics
      • Managed Analytics Services
      • Insight Strategy Assessment
      • Specialist Research
      • Making Analytics Work
    • Delivering Change and Transformation
      • Procurement and Partnership Optimisation
      • Process Optimisation
      • Programme Management
      • Digital Change and Transformation
      • Digital Ready Assessment
      • Process Automation Assessment
      • Operational Execution
    • Learning, Leadership & Coaching
      • Customer Conversations
      • Leadership Solutions
      • Digital Learning Solutions
      • Knowledge Retention
      • Assessment & Development Centres
      • Onboarding Transformation
    • Executive Search & Recruitment
      • Current Vacancies
      • Roles we Source
      • Specialist Sourcing Services
      • Our EmberNet Community
    • Business Solutions
      • COVID-19 Support Initiative
      • Helping Improve Compliance and Quality
      • Vulnerable Customers
      • Omni-channel Analytics
      • Discover the link between NPS and customer behaviour
      • Ember GigCX Accelerator
      • Homeworking Optimisation
      • Intelligent Automation
      • Optimising Your Future Operating Model
      • Is outsourcing relevant and right for you?
  • Our Events
  • Our Insights
    • Case Studies
    • White Papers
    • Blogs
    • In the press
  • Contact Us

Silence Speaks Volumes

9th Nov 2020 View Insight

Ember’s view: The latest ContactBabel Inner Circle Guide to the Voice of the Customer report

4th Nov 2020 View Insight

Podcast: The Gig Economy + WFH = GigCX – Simon Dillsworth, Managing Director, Ember Group

10th Sep 2020 View Insight

Eradicating Customer Confusion

19th Dec 2019 View Insight

They’re Not Robots: They’re Digital Workers

19th Dec 2019 View Insight

Making more of every sales opportunity

21st Oct 2019 View Insight

Discriminating AI: The pros and cons of artificial intelligence

1st Aug 2019 View Insight

Risk & Reward: Examining the models for successful outsourcing contracts

21st Jun 2019 View Insight

Looking deeper: how to support vulnerable customers effectively

30th May 2019 View Insight

Personalisation vs transparency: where next for algorithms?

7th May 2019 View Insight

Canada CX: examining the Canadian customer experience

1st Apr 2019 View Insight

5 Ways to Harness Technology to Maximise Learning

15th Feb 2019 View Insight
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