Rise of the robots could cost 5 million jobs – but what does this mean for call centre agents?
20th Jan 2016
How To Create a Game-Changing Operating Model
4th Jan 2016
Are your agents playing havoc with your business?
6th Nov 2015
WebRTC – disrupting communications
26th Oct 2015
Is your organisation too rigid to do business with?
15th Oct 2015
How appealing is your brand – will it grow with care, or fade with neglect?
17th Sep 2015
Technology’s effects on humanity – is it a price worth paying?
9th Sep 2015
Do your customers really want rapport rich interactions?
3rd Sep 2015
Is “Emotional Intelligence” relevant to the modern contact centre?
2nd Sep 2015
Skill up for better business outcomes
23rd Aug 2015