Leading Organisations are Embracing the GigCX Revolution – Learn Why and How
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The Evolving Relevance of Outsourcing to the Service Operating Model. Or Not?
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50/50: Love It or Hate It – How Sustainable Is Homeworking in the Long-Term?
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Leveraging the Power of Omni-Channel Analytics to Define Your Customer Channel Strategy
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Agent Focus – Transforming performance, motivation and operations
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How leading organisations are responding to the impact of COVID19 on their customer service operations
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Leading Organisations Are Accelerating Their Automation Plans Learn Why and How
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Homeworking Optimisation – Moving Beyond ‘Keeping The Lights On’
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Podcast – Riding The Third Wave To A New Normal of WAHA And Gigs – Alistair Niederer, CEO Ember NA
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EmberTalks – Where Digital Does and Doesn’t add Value in Customer Journeys
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EmberTalks – Pushing Self-Service and Automation for a Legacy Brand
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EmberTalks – Is Being Totally Digital Possible or Even Desirable?
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