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MENUMENU
  • Who we are
    • About Ember
    • Our Specialists
    • Our Clients
  • What we deliver
    • Customer Engagement Consulting
      • Customer Engagement Strategies
      • Developing an Innovation Roadmap
      • Enhancing Customer Journeys
      • Designing an Optimised Operating Model
      • Building the Business Case for Change
    • Insight & Analytics
      • Managed Analytics Services
      • Insight Strategy Assessment
      • Specialist Research
      • Making Analytics Work
    • Delivering Change and Transformation
      • Procurement and Partnership Optimisation
      • Process Optimisation
      • Programme Management
      • Digital Change and Transformation
      • Digital Ready Assessment
      • Process Automation Assessment
      • Operational Execution
    • Learning, Leadership & Coaching
      • Customer Conversations
      • Leadership Solutions
      • Digital Learning Solutions
      • Knowledge Retention
      • Assessment & Development Centres
      • Onboarding Transformation
    • Executive Search & Recruitment
      • Current Vacancies
      • Roles we Source
      • Specialist Sourcing Services
      • Our EmberNet Community
    • Business Solutions
      • COVID-19 Support Initiative
      • Helping Improve Compliance and Quality
      • Vulnerable Customers
      • Omni-channel Analytics
      • Discover the link between NPS and customer behaviour
      • Ember GigCX Accelerator
      • Homeworking Optimisation
      • Intelligent Automation
      • Optimising Your Future Operating Model
      • Is outsourcing relevant and right for you?
  • Our Events
  • Our Insights
    • Case Studies
    • White Papers
    • Blogs
    • In the press
  • Contact Us

Adapting to the changing business environment; the role people, platforms & partners play in the future of your operating model

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Leading Organisations are Embracing the GigCX Revolution – Learn Why and How

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The Evolving Relevance of Outsourcing to the Service Operating Model. Or Not?

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50/50: Love It or Hate It – How Sustainable Is Homeworking in the Long-Term?

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Leveraging the Power of Omni-Channel Analytics to Define Your Customer Channel Strategy

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Agent Focus – Transforming performance, motivation and operations

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How leading organisations are responding to the impact of COVID19 on their customer service operations

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Leading Organisations Are Accelerating Their Automation Plans Learn Why and How

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Homeworking Optimisation – Moving Beyond ‘Keeping The Lights On’

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Podcast – Riding The Third Wave To A New Normal of WAHA And Gigs – Alistair Niederer, CEO Ember NA

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EmberTalks – Where Digital Does and Doesn’t add Value in Customer Journeys

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EmberTalks – Pushing Self-Service and Automation for a Legacy Brand

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