Leveraging the Power of Omni-Channel Analytics to Define Your Customer Channel Strategy
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Agent Focus – Transforming performance, motivation and operations
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How leading organisations are responding to the impact of COVID19 on their customer service operations
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Leading Organisations Are Accelerating Their Automation Plans Learn Why and How
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Homeworking Optimisation – Moving Beyond ‘Keeping The Lights On’
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EmberTalks – Where Digital Does and Doesn’t add Value in Customer Journeys
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EmberTalks – Pushing Self-Service and Automation for a Legacy Brand
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EmberTalks – Is Being Totally Digital Possible or Even Desirable?
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EmberTalks – How to Innovate and Evolve Your Operating Model to Succeed in a Digital World
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EmberTalks – Digital Skills Needed in your Optimum Operating Model
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Ember Talks – The Changing Landscape of Customer Engagement and Service Excellence
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