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  • Who we are
  • What we deliver
    • Customer Engagement Consulting
      • Customer Engagement Strategies
      • Developing an Innovation Roadmap
      • Enhancing Customer Journeys
      • Designing an Optimised Operating Model
      • Building the Business Case for Change
    • Insight & Analytics
      • Managed Analytics Services
      • Insight Strategy Assessment
      • Specialist Research
      • Making Analytics Work
    • Delivering Change and Transformation
      • Procurement and Partnership Optimisation
      • Process Optimisation
      • Programme Management
      • Digital Change and Transformation
      • Digital Ready Assessment
      • Process Automation Assessment
      • Operational Execution
    • Learning, Leadership & Coaching
      • Customer Conversations
      • Leadership Solutions
      • Digital Learning Solutions
      • Knowledge Retention
      • Assessment & Development Centres
      • Onboarding Transformation
    • Executive Search & Recruitment
      • Current Vacancies
      • Roles we Source
      • Specialist Sourcing Services
      • Our EmberNet Community
    • Business Solutions
      • COVID-19 Support Initiative
      • Vulnerable Customers
      • Omni-channel Analytics
  • Our Global Clients
    • Case Studies
    • Testimonials
  • Our Specialists
  • Our Events
  • Our Insights
    • White Papers
    • Blogs
    • Webinars and Videos
    • In the press
  • Contact Us

6 Elements of a CX Quality Monitoring Framework

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Multiskilling Millennials

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Artificial Intelligence – The rise of chatbot solutions in customer experience

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What does it take to create a champion service brand?

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Using speech analytics to analyse customer effort and predict NPS

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Finding your North Star

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Making the case for investment

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Outsourcing: The digital transformation

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The People Factor

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Customer Complaints – Making it better

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Local Authority Guide to Outsourced Contracts

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Introducing T4

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