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MENUMENU
  • Who we are
    • About Ember
    • Our Specialists
    • Our Clients
  • What we deliver
    • Customer Engagement Consulting
      • Customer Engagement Strategies
      • Developing an Innovation Roadmap
      • Enhancing Customer Journeys
      • Designing an Optimised Operating Model
      • Building the Business Case for Change
    • Insight & Analytics
      • Managed Analytics Services
      • Insight Strategy Assessment
      • Specialist Research
      • Making Analytics Work
    • Delivering Change and Transformation
      • Procurement and Partnership Optimisation
      • Process Optimisation
      • Programme Management
      • Digital Change and Transformation
      • Digital Ready Assessment
      • Process Automation Assessment
      • Operational Execution
    • Learning, Leadership & Coaching
      • Customer Conversations
      • Leadership Solutions
      • Digital Learning Solutions
      • Knowledge Retention
      • Assessment & Development Centres
      • Onboarding Transformation
    • Executive Search & Recruitment
      • Current Vacancies
      • Roles we Source
      • Specialist Sourcing Services
      • Our EmberNet Community
    • Business Solutions
      • COVID-19 Support Initiative
      • Helping Improve Compliance and Quality
      • Vulnerable Customers
      • Omni-channel Analytics
      • Discover the link between NPS and customer behaviour
      • Ember GigCX Accelerator
      • Homeworking Optimisation
      • Intelligent Automation
      • Optimising Your Future Operating Model
      • Is outsourcing relevant and right for you?
  • Our Events
  • Our Insights
    • Case Studies
    • White Papers
    • Blogs
    • In the press
  • Contact Us

The 2020 Gig Customer Service Report – The Explosive Rise of GigCX

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How The Operating Model For Service Management and CX Is Having To Change

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Can Complaints Really Be A Gift?

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6 Elements of a CX Quality Monitoring Framework

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Multiskilling Millennials

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Artificial Intelligence – The rise of chatbot solutions in customer experience

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What does it take to create a champion service brand?

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Using speech analytics to analyse customer effort and predict NPS

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Finding your North Star

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Making the case for investment

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Outsourcing: The digital transformation

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The People Factor

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