The way people work is changing:
- A generational shift in the labour pool and workplace culture is underway. By 2025, 75% of the workforce will be Millennials and Gen Z that will show an increasing preference towards Gig working (Everest: 2019)
- People are living longer; we are heading for a pension crisis meaning people will need to work longer. This is further compounded by Covid-19. GigCX will become an increasingly attractive option for older members of the public – creating a new pool of skilled resource for the contact-centre industry to tap into
- By 2021, 25% of the contact centre workforce will be ‘Gig’ workers reflecting a blended workforce model that will become increasingly the ‘norm’ (Everest 2019)
The business-case for GigCX becoming part of your ongoing care estate is difficult to ignore and finding the time and space to consider how it fits as part of your care strategy requires many inputs
Ember’s GigCX Accelerator will provide an end-to-end service that minimises the impact on BAU operations and delivers the right results – rapidly.
To find out more about our solution, download our brochure.
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Testimonials:
"We were very impressed with Ember’s expertise in helping us to understand and then define our steps towards a best in class training strategy... Our business results are driven by our brilliant, capable people. Ember helped us to define and implement what was needed in the modern digital age to deliver legendary service to our customers."- RSA
"Ember are great! Amongst other things, they have also helped us learn how to talk to the customer. I really would recommend working with Ember. They have a great deal of experience in the wider industry and I have found their advice exceptionally valuable." - Chris McGrath, IT Programme Manager, Marks & Spencer
"The Ember project ranks as one of the most effective and smoothly delivered I have seen in 29 years in private healthcare." - Tony Yates, Hospital Director
"We very much appreciate all the support you and your team have given us, it gets us so much closer to what we were trying to do!" - Lewis Daniel, Director of Customer & People
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