Ember GigCX Accelerator

Providing a unique ‘Accelerator’ model designed to help you move rapidly from initial thinking through to benefits realisation as you embark on your GigCX strategy.

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The way people work is changing:

  • A generational shift in the labour pool and workplace culture is underway. By 2025, 75% of the workforce will be Millennials and Gen Z that will show an increasing preference towards Gig working (Everest: 2019)
  • People are living longer; we are heading for a pension crisis meaning people will need to work longer. This is further compounded by Covid-19. GigCX will become an increasingly attractive option for older members of the public – creating a new pool of skilled resource for the contact-centre industry to tap into
  • By 2021, 25% of the contact centre workforce will be ‘Gig’ workers reflecting a blended workforce model that will become increasingly the ‘norm’ (Everest 2019)

The business-case for GigCX becoming part of your ongoing care estate is difficult to ignore and finding the time and space to consider how it fits as part of your care strategy requires many inputs

Ember’s GigCX Accelerator will provide an end-to-end service that minimises the impact on BAU operations and delivers the right results – rapidly.

 To find out more about our solution, download our brochure.


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