Helping Improve Compliance and Quality
Assuring compliance, improving quality, driving competitive advantage. Whatever regulatory demands you’re facing, Ember’s integrated approach to quality and compliance gives you the confidence you’re meeting requirements and the capability and customer insight to drive operational change. Here’s how
Legislation such as the Senior Managers & Certification Regime (SM&CR), which imposes new levels of accountability on named senior individuals, is just the latest development in a rapidly shifting regulatory landscape that is forever moving in the direction of greater consumer protection, more stringent scrutiny, and the demand for firms to instil a culture that prioritises positive consumer outcomes.
At Ember, we believe that compliance provides an opportunity to drive business transformation and maximise customer value. Our team can work with you to identify and capitalise on those opportunities, so that instead of compliance simply being a cost, it could generate savings or increase sales or retention too.
It starts with a compliance assessment, from which we’ll generate recommendations for short and long-term change – all backed with a clear business case. That could range from managed analytics to help you monitor compliance and understand root causes of dissatisfaction, to empathy training for frontline service advisors, to pinpointing opportunities for automation that make customer journeys faster and more consistent.
We’ll then work with you to secure the gains, while also making sure you’re fully compliant.
Download our brochure to find out more or explore our solutions for turning compliance to competitive advantage:
Explore our solutions for turning compliance to competitive advantage:
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Testimonials:
"We were very impressed with Ember’s expertise in helping us to understand and then define our steps towards a best in class training strategy... Our business results are driven by our brilliant, capable people. Ember helped us to define and implement what was needed in the modern digital age to deliver legendary service to our customers."- RSA
"Ember are great! Amongst other things, they have also helped us learn how to talk to the customer. I really would recommend working with Ember. They have a great deal of experience in the wider industry and I have found their advice exceptionally valuable." - Chris McGrath, IT Programme Manager, Marks & Spencer
"The Ember project ranks as one of the most effective and smoothly delivered I have seen in 29 years in private healthcare." - Tony Yates, Hospital Director
"We very much appreciate all the support you and your team have given us, it gets us so much closer to what we were trying to do!" - Lewis Daniel, Director of Customer & People
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