Helping Organisations Improve How They Support Vulnerable Customers
Regulators are increasingly challenging businesses in all sectors to improve the way they support vulnerable customers. Ember’s integrated solution can help you clarify what you need to do, benchmark your compliance to date and provide practical routes to help you ensure you treat vulnerable customers fairly and appropriately.
Our work has crossed multiple regulated industries and a variety of business models and challenges. We’re now drawing on that experience to create a single, integrated solution for businesses, that includes:
- rapid, independent assessment of their compliance with regulatory principles
- identifying where businesses may be at risk of non-compliance – with practical recommendations for change, based on best practice from a range of industries
- new ways to monitor their ability to identify vulnerable customers – and the way staff respond
- focused learning and ongoing support, to help embed a culture focused on the fair treatment of vulnerable customers.
In all we do, we maintain a commercial mindset, that recognises that providing effective support for customers who are vulnerable today can help secure their loyalty for tomorrow.
To find out more about our solution, Download our brochure
Explore our solutions for turning compliance to competitive advantage:
"We were very impressed with Ember’s expertise in helping us to understand and then define our steps towards a best in class training strategy... Our business results are driven by our brilliant, capable people. Ember helped us to define and implement what was needed in the modern digital age to deliver legendary service to our customers."- RSA
"Ember are great! Amongst other things, they have also helped us learn how to talk to the customer. I really would recommend working with Ember. They have a great deal of experience in the wider industry and I have found their advice exceptionally valuable." - Chris McGrath, IT Programme Manager, Marks & Spencer
"The Ember project ranks as one of the most effective and smoothly delivered I have seen in 29 years in private healthcare." - Tony Yates, Hospital Director
"We very much appreciate all the support you and your team have given us, it gets us so much closer to what we were trying to do!" - Lewis Daniel, Director of Customer & People
Our Global Clients