It’s been a situation no-one foresaw, and no-one planned for. In a few short months –that have felt so much longer –normal life has been turned upside down. Inevitably, business has too: whether you’re among the few sectors that have thrived through lockdown, or one of the many that have seen revenues fall almost to a standstill, you’ve had to adapt at a phenomenal speed Almost overnight, working practices had to transform.
- The majority of the workforce that weren’t furloughed had to work from home
- New demands were placed on remote working infrastructure
- Employees had new challenges at every level: maintaining performance and motivation, adopting alternative ways to collaborate
- Those that did have to go into a workplace faced a host of new rules and restrictions
But while businesses were able to keep the lights on, leaders were only too aware that they were relying on tactical solutions. Risks, gaps and bottlenecks became frighteningly apparent; the limitations of their remote working platforms shown in sharp relief.
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"We were very impressed with Ember’s expertise in helping us to understand and then define our steps towards a best in class training strategy... Our business results are driven by our brilliant, capable people. Ember helped us to define and implement what was needed in the modern digital age to deliver legendary service to our customers."- RSA
"Ember are great! Amongst other things, they have also helped us learn how to talk to the customer. I really would recommend working with Ember. They have a great deal of experience in the wider industry and I have found their advice exceptionally valuable." - Chris McGrath, IT Programme Manager, Marks & Spencer
"The Ember project ranks as one of the most effective and smoothly delivered I have seen in 29 years in private healthcare." - Tony Yates, Hospital Director
"We very much appreciate all the support you and your team have given us, it gets us so much closer to what we were trying to do!" - Lewis Daniel, Director of Customer & People
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