Our Clients Are At The Heart Of What We Do.
We work with global clients from start-ups to multinationals across all sectors, providing them with specialist management consulting, training, analytics and executive search. Our specialists have experience in advising on the service strategies and transformation for over half of the top 30 brands rated for customer service in the UK, helping them accelerate growth and achieve their market leadership aspirations.
of our clients say that they would work with us again!
of our clients say they would highly recommend us!
of our clients say we've helped them resolve their issues.
Don't Just Take Our Word For It:
"The Contact Centre Masterclass series of videos provide thought-provoking content for contact centre team leaders covering a wide range of relevant themes. Whilst each video can be viewed in a single sitting, I have found that I quite often come back to view specific content from time to time when we are working on improving a particular aspect of our service."
D.Gordon, Informatics Merseyside, NHS
"At the start of this year quality assurance scores were not as high as we would have liked and just a month after the Ember Learning Training programme we have already seen a 10 per cent increase across quality assurance scores. There is a general feeling of positivity around the centre. Our people feel they are being trained and supported and that we’re investing in their future. Our team were very pleased with the training experience and they are confident and positive going forwards."
Kevin Harris, Customer Contact Centre Manager, Northern Gas Networks