Lunch & Learn

Why are AI, Robotics, Automation & all things Digital relevant to your BPO relationship?

Date: 4th October 2018

Time: 12pm – 2pm

Location: 1 Northumberland Avenue Trafalgar Square, London, WC2N 5BW

About the event

All we seem to read nowadays is about organisations undertaking digital transformations and the proliferation of how robotics and AI will be a game changer. Whilst the potential for such initiatives is clear and mostly understood, what people don’t consider deeply enough is how these innovations and transformations impact the operating model that needs to underpin them.

At Ember, we’re constantly helping our clients bring these considerations together so they can innovate or drive technology initiatives, but in a way that will not be undermined by an operating model that will hamper this.

One such consideration becoming more prominent is the role an outsource partner will play in the future optimised operating model, where digital has substantially changed the landscape. Too often outsource partners have been on-boarded and renewed on the basis of how the world looked years ago. Our Outsourcing Practise is continually helping our client assess what the future role and requirements are from their outsourcing partners and helping to shape agreements that re-shape expectations and accountabilities from outsource partnerships.

This lunch and learn focuses on how the market is evolving and how organisations are changing the way they move forward with outsource partners. We’ll share insights on topics such as:

  • How to keep your outsourcing model agile to be ready for the next big thing
  • How to address gaps today in your commercial model, before considering implications of digital disruption
  • The pros and cons of expanding your outsourcing to accelerate your AI, Robotics or Digital initiatives
  • Common pitfalls to look out for.

Whether you’re responsible for evolving the operating model in the organisation, leading digital initiatives or planning to look at what you do next with your outsource partners, you’ll learn something from us and the attendees at this event.

Register now to make sure you have a place at the table.

Registration is closed for this event.