How to streamline processes to enhance your customer experience, while reducing costs
Date: 4th June 2019
Time: 12pm – 2pm
Location: Regus, 1 Northumberland Avenue Trafalgar Square, London, WC2N 5BW
About the event
As your organisation’s markets and customer needs evolve, so too must your business processes. Join us for our upcoming seminar where we will discuss how you can identify:
- Bottlenecks and inefficiencies in processes that directly impact your CX and bottom-line
- Failures that need to be eliminated by evaluating your customer data
- Areas where process simplification would make it easier and faster for staff and customers to get the outcomes they want
More information to follow…
Presenting on the day
Chief Customer Officer
With 20 years’ senior technology and operational leadership experience, Chris is a vastly experienced consultant and customer operations professional.
With 5 years of experience managing multi-channel technology design, strategy, procurement & implementation, James is a highly skilled in technology consultant.