How to streamline processes to enhance your customer experience, while reducing costs

Date: 4th June 2019

Time: 12pm – 2pm

Location: Regus, 1 Northumberland Avenue Trafalgar Square, London, WC2N 5BW

About the event

As your organisation’s markets and customer needs evolve, so too must your business processes. Join us for our upcoming seminar where we will discuss how you can identify:

  • Bottlenecks and inefficiencies in processes that directly impact your CX and bottom-line
  • Failures that need to be eliminated by evaluating your customer data
  • Areas where process simplification would make it easier and faster for staff and customers to get the outcomes they want

More information to follow…

Presenting on the day

Chris Mcilduff

Chief Customer Officer
With 20 years’ senior technology and operational leadership experience, Chris is a vastly experienced consultant and customer operations professional.

James Bedford

With 5 years of experience managing multi-channel technology design, strategy, procurement & implementation, James is a highly skilled in technology consultant.

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