Our Insights


Latest White Papers

Artificial Intelligence – The rise of chatbot solutions in customer experience

By 2020, over 80% of businesses in the UK...
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What does it take to create a champion service brand

Many companies strive for service excellence – but why?...
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The importance of data-driven business change

Implementation of change within a business can be challenging....
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Using speech analytics to analyse customer effort and predict NPS

We’ve all had frustrating product or service experiences –...
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Latest Blogs

Listen to your learners

6th Aug 2018
Listening to your learners is not just about accepting...
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How do analytics make learning more effective?

3rd Aug 2018
Trying to achieve a return on investment in terms...
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5 Trends changing Learning and Development

30th Jul 2018
It is an exciting time to be in the...
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Voice controlled virtual assistants – a view from a human

25th Jul 2018
Voice controlled virtual assistants are one of the most...
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Latest Views on the News

Outsource Outroar

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Retail Focus: Cost Reduction and Improved Customer Interactions. Is That On Your 2018 To Do List?

As the post-Christmas trading analysis shows there are some...
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Latest Webinar Recordings

Ember Talks – Crowds, Communities & Customers

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Ember Talks – The Changing Landscape of Customer Engagement and Service Excellence

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Using analytics to understand and improve NPS scores and the overall Customer Experience

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Ember Real Results launches new app to improve knowledge retention

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