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Latest White Papers

6 Elements of a CX Quality Monitoring Framework

Your CX advisors and front-line staff are the voic...
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Multiskilling Millennials

Ambitious, wholly at ease with digital and social ...
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Artificial Intelligence – The rise of chatbot solutions in customer experience

By 2020, over 80% of businesses in the UK are expe...
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What does it take to create a champion service brand?

Many companies strive for service excellence – b...
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Latest Blogs

Looking deeper: how to support vulnerable customers effectively

30th May 2019
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Personalisation vs transparency: where next for algorithms?

7th May 2019
[vc_row][vc_column width="3/5"][vc_column_text]Arg...
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Canada CX: examining the Canadian customer experience

1st Apr 2019
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5 Ways to Harness Technology to Maximise Learning

15th Feb 2019
[vc_row][vc_column width="2/3"][vc_column_text]Tec...
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Latest Views on the News

Outsource Outroar

ARE YOUR CUSTOMER MANAGEMENT OUTSOURCING ARRANGEME...
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Retail Focus: Cost Reduction and Improved Customer Interactions. Is That On Your 2018 To Do List?

As the post-Christmas trading analysis shows there...
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Latest Webinar Recordings

Ember guides insurer in transforming its working practices

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Looking deeper: how to support vulnerable customers effectively

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Detecting more fraud with automation

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Personalisation vs transparency: where next for algorithms?

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