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Latest White Papers

Multiskilling Millennials

Ambitious, wholly at ease with digital and social ...
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Artificial Intelligence – The rise of chatbot solutions in customer experience

By 2020, over 80% of businesses in the UK are expe...
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What does it take to create a champion service brand

Many companies strive for service excellence – b...
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The importance of data-driven business change

Implementation of change within a business can be ...
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Latest Blogs

3 Critical elements of a successful CX strategy

24th Sep 2018
While research reflects that 75% of businesses adm...
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How tech can help you keep ahead of CX trends

17th Sep 2018
The disruptors may have led the way, but today the...
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How to develop a learning culture

10th Sep 2018
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What does outsourcing of the future look like?

21st Aug 2018
In recent years, outsourcing has undergone a digit...
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Latest Views on the News

Outsource Outroar

ARE YOUR CUSTOMER MANAGEMENT OUTSOURCING ARRANGEME...
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Retail Focus: Cost Reduction and Improved Customer Interactions. Is That On Your 2018 To Do List?

As the post-Christmas trading analysis shows there...
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Latest Webinar Recordings

Ember and CallMiner automate quality management at VitalityHealth – a leading insurer

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Davies broadens its customer experience and analytics capability through acquisition of specialist consulting and digital business Ember

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Does being efficient deliver Great Customer Experience?

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3 Critical elements of a successful CX strategy

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