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Latest White Papers

6 Elements of a CX Quality Monitoring Framework

Your CX advisors and front-line staff are the voic...
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Multiskilling Millennials

Ambitious, wholly at ease with digital and social ...
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Artificial Intelligence – The rise of chatbot solutions in customer experience

By 2020, over 80% of businesses in the UK are expe...
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What does it take to create a champion service brand

Many companies strive for service excellence – b...
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Latest Blogs

5 Ways to Harness Technology to Maximise Learning

15th Feb 2019
[vc_row][vc_column width="2/3"][vc_column_text]Tec...
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7 Top Tips to extract value from your Speech Analytics solution

21st Nov 2018
[vc_row][vc_column][vc_column_text]Speech analytic...
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Is being Totally Digital possible or even desirable?

19th Nov 2018
[vc_row][vc_column][vc_column_text]Digital Transfo...
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3 Critical elements of a successful CX strategy

24th Sep 2018
While research reflects that 75% of businesses adm...
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Latest Views on the News

Outsource Outroar

ARE YOUR CUSTOMER MANAGEMENT OUTSOURCING ARRANGEME...
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Retail Focus: Cost Reduction and Improved Customer Interactions. Is That On Your 2018 To Do List?

As the post-Christmas trading analysis shows there...
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Latest Webinar Recordings

5 Ways to Harness Technology to Maximise Learning

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EmberTalks – Where Digital Does and Doesn’t add Value in Customer Journeys

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EmberTalks – Pushing Self-Service and Automation for a Legacy Brand

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EmberTalks – Is Being Totally Digital Possible or Even Desirable?

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