Webinar: Demystifying Speech Analytics & BI for contact centres

Effective change in your contact centre has to be based on hard evidence. That evidence lies buried within telephone conversations, emails and social media interactions.

Download this webinar to learn about the key things you need to think about before implementing a speech analytics solution across multiple channels.

During the session we will cover:

  • The role of speech analytics
  • Top 5 tips to get started (or how to re-energise an existing solution)
  • Pitfalls to look out for
  • How to measure success

We will also be discussing a number of real life examples of how you can use insights gained from your customer interactions to improve your customer service operation.

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