Ember Talks – Channels and Digital Focus
Whatever channel mix you have in your contact centre there is an opportunity to consider efficiencies and generating more value. Making best use of technology and insight can save time and money as well as generating additional revenue. In this session, Ember Group Director Simon Foot will share industry data and examples and look to the future of contact centre roles and cultures. Simon will share a case study where the clever use of interaction analytics coupled with effective training can really drive sales performance.