Ember Talks – Sales Through Service Skills


There are a number of practical skills that effective sales people demonstrate, sometimes without even realising it. They build rapport with their customers and prospective customers in a positive and friendly way, paying attention to the information shared and making the other person feel genuinely interesting and valued. The ability to ask questions to uncover needs and spot opportunities are another key skill in sales conversations. These need to be relevant, natural and not scripted or ‘stalkery’! In this session Senior L&D Consultant Leon Boland will share examples of Do’s and Don’ts for building sales skills in frontline teams and share real examples of projects that have maximised order values and conversions and delivered significant ROI on client training projects.

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