Ember’s view: The latest ContactBabel Inner Circle Guide to the Voice of the Customer report

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Blog: Ember’s view: The latest ContactBabel Inner Circle Guide to the Voice of the Customer report

The report calls out industry trends and findings and gives a thought-provoking set of insights to consider including the eye-opening discovery that 60% of UK respondents still aren’t using speech analytics – even though 90% of those that do use it say it’s effective.

Download Ember’s view on the report and find out our thoughts.

Author of view: Lee Mostari, Head of Insights and Analytics, Ember Group

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