How The Operating Model For Service Management and CX Is Having To Change
The need for change has been thrust upon us. Customer expectations have changed with even more reliance on online and self-service, coupled with customers’ own concerns about safety. Old models of service delivery that have largely served us well now need re-thinking, re-shaping, or throwing out altogether.
Download the whitepaper, developed in partnership with Arise, and discover the next steps you need to take to optimise your operating model post-COVID for the long-term.