Leveraging the Power of Omni-Channel Analytics to Define Your Customer Channel Strategy

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Drawing on real-life use cases, Ember’s director of insight and analytics, Lee Mostari, and Dan Somers, CEO of Warwick Analytics, explain how omnichannel analytics can help you to discover what your customers are already telling you, through their actions and behaviour, that you don’t know yet.

Those insights can then help you reduce customer effort, drive efficiencies by eliminating waste contacts and improve the customer experience across all channels.

Download the webinar recording:

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