The 2020 Gig Customer Service Report – The Explosive Rise of GigCX


96% think customer experience would be improved if service was being provided by another customer

With this statistic and many more, it is apparent that GigCX is transforming the industry. Download The 2020 Gig Customer Service Report, developed in partnership with Limitless Technology, to find out the impact that GigCX has had on operating models and more.

This report also contains insights from CX leaders across several industries including:

  • Manish Makhijani, Global Consumer Insights Director, Unilever
  • Susan Caesar, Director of Customer Experience, Sage
  • Aileen Allkins, CVP Customer Service and Support, Microsoft

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