John Driver

Consulting Director

John joined Ember in 2014 after a 20 year career in customer management and outsourcing, designing and delivering complex change programmes in the UK and overseas for well known brands in a diverse range of sectors.

As a transformation practitioner, John specialises in design and implementation of new operating models that deliver measurable financial and service delivery improvements. John is an expert in all aspects of service transition including TUPE transfer and has extensive first hand experience of managing successful transitions.

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Something to be proud of:

John helped deliver a net saving of £32m for a public sector customer by bringing their outsourced contact centre back in house.