Making Analytics Work
Gain the independent insight you need to inform business decisions and build the case for change.
Measurable organisational improvement starts with a clear goal, but most organisations struggle to answer the question “what does better look like?” Take a look at our articles and use cases below to understand how you can get the most out of your insight and analytics to drive performance improvement.
Using analytics for complaints root cause analysis
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Using analytics to automate quality monitoring
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Using analytics to drive operational efficiency
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Using analytics to identify online failure demand drivers
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Using analytics to automate quality monitoring and compliance
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Using analytics to improve NPS
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Using analytics to improve customer retention
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Using analytics to improve sales effectiveness
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Using analytics to improve sales through service
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Using analytics to reduce repeat contacts and improve FCR
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Using analytics to measure script compliance
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Using automation to improve operational performance
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Meet the specialist
Lee Mostari
Consulting Director
Lee joined Ember in 2017 as Consulting Director with responsibility for managed analytics and customer experience. He has an impressive track record of leading successful projects to apply the voice of the customer to improve the overall customer experience. Lee led consulting teams at both NICE Systems and Insight Now. He worked for several years for the T-Mobile Group, performing customer insight roles in the UK and overseas. Prior to T-Mobile, Lee worked for 12 years within the Santander Group, again focused on delivering projects that significantly improved the customer experience.
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