Making Analytics Work
Gain the independent insight you need to inform business decisions and build the case for change.
Measurable organisational improvement starts with a clear goal, but most organisations struggle to answer the question “what does better look like?” Take a look at our articles and use cases below to understand how you can get the most out of your insight and analytics to drive performance improvement.
Turning data into insight that drove a 10pt rise in Net Promotor Score
Read moreTransforming reporting at a major retailer
Read moreDetecting more fraud with automation
Read moreLeveraging Holistic Data Analysis to Reduce the Cost of Refunds and Exchanges
Read moreUnderstanding Whether Goodwill Payments Deliver a Return on Investment
Read moreDoes being efficient deliver Great Customer Experience?
Read moreBuilding the Right Data Strategy for Success
Read more‘Interaction Analytics and Voice of the Customer’ Together is More Powerful than Either Individually!
Read moreVoice of the Customer Text & Sentiment Analytics
Read moreUsing Ember’s proven methodology and analytics to reinvigorate a VOC programme and improve CX metrics
Read moreUsing analytics to understand and improve NPS scores and the overall Customer Experience
Read moreUsing analytics to determine a quality interaction
Read moreUsing analytics to drive operational efficiencies
Read moreUsing analytics to improve FCR and deliver a £500K return on investment
Read moreUsing analytics to drive improved quality compliance monitoring
Read moreUsing Analytics for a world class service recovery
Read moreUsing analytics to drive sales and increase operational efficiency
Read moreUsing speech analytics to improve demand & sales effectiveness
Read moreUsing analytics to improve CX
Read moreUsing automation to improve operational performance
Read moreUsing analytics to reduce repeat contacts and improve FCR
Read moreUsing analytics to measure script compliance
Read moreUsing analytics to improve sales through service
Read moreUsing analytics to improve sales effectiveness
Read moreUsing analytics to improve NPS
Read moreUsing analytics to improve customer retention
Read moreUsing analytics for complaints root cause analysis
Read moreUsing analytics to drive operational efficiency
Read moreUsing analytics to automate quality monitoring
Read moreUsing analytics to automate quality monitoring and compliance
Read moreUsing analytics to identify online failure demand drivers
Read moreMeet The Specialist

Lee Mostari
Director of Insights and Analytics
Lee joined Ember in 2017 as Consulting Director with responsibility for managed analytics and customer experience. He has an impressive track record of leading successful projects to apply the voice of the customer to improve the overall customer experience. Lee led consulting teams at both NICE Systems and Insight Now. He worked for several years for the T-Mobile Group, performing customer insight roles in the UK and overseas. Prior to T-Mobile, Lee worked for 12 years within the Santander Group, again focused on delivering projects that significantly improved the customer experience.