Executive Search & Recruitment, delivered by Ember Search

Specialists in CX & Digital Recruitment

We are specialists in sourcing people to shape, create and manage the experience your customers have when engaging with organisations.
We tap into the leading network in our industry to source both individuals and teams on either a short-term or permanent basis within the disciplines we know best and have personal experience of working in.

We source talent in the disciplines we know best and have personal experience of working in.

CX & Digital Service

Customer Service
Resource Planning & MI
Operational Excellence & Change
Vendor Management
BPO Professionals

Digital Transformation

Digital Strategy
Programme & Project Delivery
Business Design & Analysis
User Experience & Journey Mapping
Digital Transformation & Change

CX & Insight

Customer Experience
Customer Insight
Interaction/ Speech Analytics
Business Intelligence
CX&I Consultancy

CX Technology

CRM Systems (MS Dynamics/ Salesforce)
Telephony, UC, RPA, BPM Specialists
Tech Professional Services
Service Delivery & Technical Support
Enterprise & Technical Architecture

Digital Learning

Learning & Development
E-Learning Design & Development
Graphic Designers
Learning Management System Specialists
Training & Knowledge Management

Digital Marketing & Sales

Digital Marketing & Ecommerce
CRM Marketing
Direct Sales
Commercial Sales & Marketing
Business Development Professionals

Meet The Specialist

Paul Johnson

Group Director

Paul is the founder and MD of Ember Search who prior to moving into recruitment spent almost 20 years working in many of the same CX & Digital Leadership roles that we specialise in sourcing. Passionate about sourcing and developing talent, Paul has been involved in setting up a number of businesses in this arena. Frustrated with traditional recruiters and continually being asked to recommend people, Paul worked with the Ember Group to create Ember Search – dedicated to sourcing and representing the leading talent in CX & Digital. With one of the best personal networks in this specialist field, Paul takes a hands-on role in the running of the business and is actively involved in working on our most senior assignments.