Learning, Leadership & Coaching, delivered by Ember Real Results
Our training services give your people the benefit of our customer insight. We can help frontline staff increase customer satisfaction, sell more successfully and manage challenging conversations more effectively. Courses are based on robust needs analysis and delivered by award-winning training consultants. We also offer targeted follow-up activities to ensure the skills acquired during a course are embedded in everyday working.
Why Ember Real Results?
Training Built on Robust Needs Analysis.
Ember's business is built on insight and analysis - and we apply the same principles to training.
That means we can provide courses that address the issues you're facing and focus on the outcomes you want to achieve.
A Creative Approach that Engages Learners.
Our experience in customer engagement means we understand our learners and what will engage and motivate them.
We design creative, interactive sessions, often based around unique themes tailored to your organisation, to ensure learning sticks.
Award-Winning Trainers and Applied Technology.
All our courses are delivered by proven and carefully selected trainers from our pool of consultants.
We also provide blended solutions including eLearning and focused follow-up activity using ERROL, our online learning platform.
Visit our dedicated Ember Real Results website
Meet The Specialist
Learning Solutions Director
After completing a degree in Management Sciences at Manchester University, and a post-graduate Diploma in People Management (CIPD), Carolyn worked in HR and L&D for both large and small employers before becoming an in-house Training Consultant at Fujitsu Services in the Service Desk division.
In 2003 Carolyn set up Real Results Training Consultancy and remained very much in the world of Service Desks, Contact Centres and Customer Services, working with clients such as United Utilities, Bupa, Serco and the Co-operative Insurance designing both front line and leadership programmes and huge culture change programmes.
In 2016 Real Results merged with Ember. We now work across all types of Customer Journeys and complement the projects delivered by the rest of the Ember.