Digital & Social Media Training

Did you know social media sales can be 5 times cheaper than traditional telephone selling?

Digital and social media are transforming the customer contact landscape and organisations in every sector are seeking the best ways to use them. Our training courses focus on the different skills needed for effective engagement on different channels – as well as showing where the ‘old rules’ still apply.

We’ll help your team of advisers understand how and when to engage most effectively on social media, in a way that fits your business and mindset. We examine the opportunities and risks, helping you implement responsible policies and use the available technology to best effect.

The result: your customer service staff are equipped to make the most of social channels – reducing interaction costs, building your reputation for service and adding a potent new sales route.

All related learning solutions on our dedicated Ember Real Results website

Social Customer Service Strategy

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Social Customer Service Skills

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Getting the most out of Live Web Chat

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Getting the most out of Email

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Contact Centre Digital Masterclass

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Meet The Specialist

Carolyn Blunt

Managing Director of Ember Real Results

After completing a degree in Management Sciences at Manchester University, and a post-graduate Diploma in People Management (CIPD), Carolyn worked in HR and L&D for both large and small employers before becoming an in-house Training Consultant at Fujitsu Services in the Service Desk division.

In 2003 Carolyn set up Real Results Training Consultancy and remained very much in the world of Service Desks, Contact Centres and Customer Services, working with clients such as United Utilities, Bupa, Serco and the Co-operative Insurance designing both front line and leadership programmes and huge culture change programmes.

In 2016 Real Results merged with Ember to create Ember Real Results. We now work across all types of Customer Journeys and complement the projects delivered by the rest of the Ember Group.

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