Leadership & Management Training
Leadership & Management Training Focused on Your Business.
The most effective leaders recognise there are always opportunities to improve. Our leadership and management training makes it easy to fit leadership development into your working life. From workshops targeted on specific leadership skills – such as recruitment or performance management – to long-term programmes or ongoing 1:1 coaching, we offer the flexible and focused support managers need.
As well as working directly with managers, we will also work with client HR teams and lines of business to understand the company culture and leadership priorities – meaning we can customise our training to each client.
Explore the range of programmes currently available or contact us to discuss specific management training needs.
All related learning solutions on our dedicated Ember Real Results website
Meet The Specialist
Learning Solutions Director
After completing a degree in Management Sciences at Manchester University, and a post-graduate Diploma in People Management (CIPD), Carolyn worked in HR and L&D for both large and small employers before becoming an in-house Training Consultant at Fujitsu Services in the Service Desk division.
In 2003 Carolyn set up Real Results Training Consultancy and remained very much in the world of Service Desks, Contact Centres and Customer Services, working with clients such as United Utilities, Bupa, Serco and the Co-operative Insurance designing both front line and leadership programmes and huge culture change programmes.
In 2016 Real Results merged with Ember. We now work across all types of Customer Journeys and complement the projects delivered by the rest of the Ember.