People Skills Series
Improve people skills, improve performance.
Our people skills training courses cover a range of skills and behaviours where small changes can make a real difference – to customer interactions, team working and the workplace atmosphere and individual satisfaction and motivation.
They range from essential communication skills to building confidence and managing difficult situations. We also offer courses focused on stress management, time management and self-awareness – all of which help develop people as individuals but also as team members.
Courses can be provided 1:1 or as team workshops, and can be customised to meet specific needs.
All related learning solutions on our dedicated Ember Real Results website
Meet The Specialist
Learning Solutions Director
After completing a degree in Management Sciences at Manchester University, and a post-graduate Diploma in People Management (CIPD), Carolyn worked in HR and L&D for both large and small employers before becoming an in-house Training Consultant at Fujitsu Services in the Service Desk division.
In 2003 Carolyn set up Real Results Training Consultancy and remained very much in the world of Service Desks, Contact Centres and Customer Services, working with clients such as United Utilities, Bupa, Serco and the Co-operative Insurance designing both front line and leadership programmes and huge culture change programmes.
In 2016 Real Results merged with Ember. We now work across all types of Customer Journeys and complement the projects delivered by the rest of the Ember.