We're the Customer Engagement and CX specialists
We CARE that we do the right thing for our clients and their customers and we KNOW there are better ways to achieve it. We are specialists in our fields, innovative in our thinking, and unique in our proposition and capability
We are Independent
Drawing on the knowledge from our network of complementary experts, we offer pragmatic, unbiased and vendor-agnostic viewpoints to help you make the right decisions for your business and your customers.
We are Experienced
As a company of practitioners with extensive first-hand experience in different environments, sectors and business functions, we can bring a huge range of ideas and insight to every issue.
We are Collaborative
By working collaboratively, visibly and approachably with our clients and partners, as well as internally, we achieve long-lasting results, sustainable impact and stronger relationships.
You Can Trust Us
Our focus is on getting the right outcomes for customers. We pride ourselves on being rigorous, open and honest, and by providing assurance and evidence, we are able to demonstrate and deliver value in all we do.
What matters to us
Translating the value of customer engagement into business benefits
We believe that doing the right thing for customers ultimately helps organisations ensure their longevity and profitability.
Applying real-world expertise to shape transformation
For every project, we seek insights from different experts with different specialist knowledge and practical experience – helping us deliver better results with least risk of disruption to service delivery.
Unconventionality drives us to inspire you
Technology and innovation drive each other – we help you secure the right investment for it, source it, drive value from it, and deliver it right.
Our businesses are:
Providing customer management consultancy, digital transformation and analytics services
Sourcing high-calibre professionals for CX and digital roles
Ember Real Results
Delivering customer engagement training for managers, executives and frontline staff