We're the Customer Engagement

and CX specialists

We CARE that we do the right thing for our clients and their customers and we KNOW there are better ways to achieve it. We are specialists in our fields, innovative in our thinking and unique in our proposition and capability.

About Us

We are a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally.

As part of the Davies Group, we have offices across Europe and North America and deliver solutions to help organizations realize their customer service vision and increase commercial value from their service operations. We have teams of specialists across various practices and disciplines, including service operations, digital, outsourcing, technology, commercial and finance, analytics, recruitment & search, training and L&D.

In 2018, Ember Group were acquired by Davies Group. Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organisations in highly regulated markets.

Our Values

We are Independent

Drawing on the knowledge from our network of complementary experts, we offer pragmatic, unbiased and vendor-agnostic viewpoints to help you make the right decisions for your business and your customers.

We are Experienced

As a company of practitioners with extensive first-hand experience in different environments, sectors and business functions, we can bring a  huge range of ideas and insight into every issue.

We are Collaborative

By working collaboratively, visibly and approachable with our clients and partners, as well as internally,  we achieve long-lasting results,  sustainable impact and stronger relationships.

You Can Trust Us

Our focus is on getting the right outcomes for customers. We pride ourselves on being rigorous, open and honest, and by providing assurance and evidence, we are able to demonstrate and deliver value in all we do.

What We Deliver

Customer Engagement Consulting

From overall engagement strategy to optimising journeys and operating models, our consultants make your customer engagement more effective, whatever outcomes you seek.

Insight and


We can help you focus on generating actionable insights from customer interactions using speech and text analytics and setting the right data strategies.

Delivering Change & Transformation

Your partner in delivering commercial, technological or cultural change.

Learning, Leadership & Coaching

Your partner in achieving all your learning goals under one roof. Big or small, digital or facilitated, we will support you at any stage of your journey - from discovery all the way through to evaluation.

Executive Search & Recruitment

Specialists in sourcing the people who shape, create and manage the experience customers have when engaging with organisations.