We're the Customer Engagement
and CX specialists
We CARE that we do the right thing for our clients and their customers and we KNOW there are better ways to achieve it. We are specialists in our fields, innovative in our thinking and unique in our proposition and capability.
We are a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally.
As part of the Davies Group, we have offices across Europe and North America and deliver solutions to help organizations realize their customer service vision and increase commercial value from their service operations. We have teams of specialists across various practices and disciplines, including service operations, digital, outsourcing, technology, commercial and finance, analytics, recruitment & search, training and L&D.
In 2018, Ember Group were acquired by Davies Group. Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organisations in highly regulated markets.
Drawing on the knowledge from our network of complementary experts, we offer pragmatic, unbiased and vendor-agnostic viewpoints to help you make the right decisions for your business and your customers.
As a company of practitioners with extensive first-hand experience in different environments, sectors and business functions, we can bring a huge range of ideas and insight into every issue.
By working collaboratively, visibly and approachable with our clients and partners, as well as internally, we achieve long-lasting results, sustainable impact and stronger relationships.
Our focus is on getting the right outcomes for customers. We pride ourselves on being rigorous, open and honest, and by providing assurance and evidence, we are able to demonstrate and deliver value in all we do.
What We Deliver
From overall engagement strategy to optimising journeys and operating models, our consultants make your customer engagement more effective, whatever outcomes you seek.
Your partner in delivering commercial, technological or cultural change.
Your partner in achieving all your learning goals under one roof. Big or small, digital or facilitated, we will support you at any stage of your journey - from discovery all the way through to evaluation.